Now I was led to more customisations: Did I want it wide leg or tapered? High waist or mid-rise? Flat fronted, with a single pleat or crease front? Should the pockets be patched on or in a slant opening? Did I want belt loops? Even the hem can be tailored to your choice: Regular, with a slit or a turned-up hem. Having to self measure my waist, hip and required length felt like a bit of a bother. It would have been easier if you could ask for assistance virtually. Regardless, I soldiered on, placed an order and opted for COD.

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Eleven days later, the pants arrived: Wide-legged, mid-rise chinos, with a flat front, button-fastening, slant pockets in the front and belt loops. The hem was regular. While they looked chic and the pockets were roomy, the major concern remained—the waist-to-hip ratio—was left unaddressed. So they fit well around the upper thighs and hips, but were very loose from the waist and tight on the crotch. 

Thankfully, they have a complimentary alteration policy but the number is on their website, and not on the package, which would have been handy. After a series of message exchanges in which they requested photos of the fitting, a pick-up was initiated. The whole process took a week; a video call to understand the problem would have been far more effective and quicker.

About 10 days later, this writer received her altered pants. Thankfully, they sit well on her waist and crotch. From the looks of it, there won’t be any more back and forth. 

Pantproject.com

Sunday mid-day paid for the service and reviewed it anonymously