Depot managers and employees have to seek common ground, so that buses can function smoothly and efficiently. Employee morale is key to the organisation, and now every effort has to be made to sit across a table so representatives can find a solution to this problem. If employees feel unfairly treated, the grudges will manifest in their work.

Meanwhile, the staffers have to realise that any organisation is going to pull them up for being absent for too many days. They have to look inwards, pull up their socks and start showing up for work. These intra-BEST problems have to be tackled within by managers and staff representatives.

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A transport arm that has so many challenges currently, certainly cannot afford to have its own house in disorder. Experts and committees have been formed to save the BEST and its big red bus, symbolic of Mumbai's spirit. The last thing they need now is internal strife. Address grievances and fill in any lacunae, if possible. Discipline, high morale and a feeling of justice, though intangible, are vital for the survival of the BEST.

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