One suspects this is going to escalate as both sides have dug in their heels. Leaders on both sides have to understand what is happening, why machine parts are broken or damaged in the first place.

If there is a technical or mechanical issue, then, maybe things can be resolved to some extent with technical intervention.
One prime grouse is the cutting open of the flaps. This can be avoided by instructing staffers about how to avoid this or addressing a visibility problem if that is the reason this is cropping up. Get to the root of this and see how best one can tackle it. We want to see that staffers do not come on to the roads because of this. The BEST is fulfilling a very important role in the current commuting scenario and we have to keep in mind that taxi and auto fares have jumped too. Let us witness leaders on both sides detangle this so that staffers learn to treat with care, and BEST’s policy has a middle ground too.