Also Read: Mumbai: CR, WR starts preparation for Mahaparinirvan Diwas

In another instance, the doors of a train did not open and passengers were taken to Kalwa carshed on CR. In yet another instance, a train's AC stopped functioning last month on WR and as it was a closed-door train, passengers complained of suffocation.

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“We have written to the manufacturers listing all the concerns, and teams from the ICF and railways are working on resolving problems together. Given the fact that it was for the first time AC trains are in use, there were many issues which local workshops are unaware of. The issues are now being resolved and fixed permanently," a senior CR official said.

While CR runs 56 AC services, WR runs 79 of them. AC local trains have been a hit with commuters, and the Western Railway in October announced that its passenger numbers on these trains had crossed the 1 crore mark in the financial year since April 1, reaching a new milestone. AC local trains on CR have also been popular, but protests and political intervention led to curtailment of services and new trips are not being introduced despite demand.

Passenger seeks answer

“There is additional demand from both Borivli and Dombivli, but the railways are not able to cater to it. Also, on many occasions like today, AC train services are suddenly cancelled and replaced with normal trains leading to problems. We have bought AC season tickets for a reason and if the railways are unable to sustain a good service, they better discontinue it,” Ravindra Gehlot, a regular commuter on AC local trains said. Railway officials said if a train is found to have a snag, it is replaced with a regular train service since there are limited number of AC trains and they were working on minimising recurring snags.

Officials said the existing local trains have been prototypes and the idea is to convert the entire fleet of Mumbai local trains into AC locals in the future. “There are long-term plans to get new 238 Mumbai-customised AC local trains — 47 under MUTP-3 and 191 under MUTP-3A — having inbuilt infotainment, CCTV, with better acceleration. The trains will be procured by the MRVC,” he said.

Issues with AC trains

>> Leaking ducts
>> Non-functioning and erratic cooling systems
>> Design fault in roof-top AC
>> Issues with door sensors
>> Defects in compressor
>> Poor finishing and fittings