A BMC official said that the facility was being upgraded. “After the complaints are received from citizens and resolved, the related information will be given to citizens. Chatbots will also be added to the entire existing complaint redressal system. Also, this system has to be connected to many officials. It may take another two to three days for all this,” said a BMC official.

Civic activist Anil Galgali said this is an example of how BMC works. “Officers declare new schemes or facilities, but nothing is done on ground level. Lots of BMC schemes only run on paper. If solid waste 
lies on the roads during monsoon there is a possibility of disease spreading. This grievance system could be helpful during the monsoon. I hope BMC starts it soon,” he added.