Rajpal Ram, a roadside falooda seller received a call from the hospital informing him about the short circuit. Pics/Eshan Kalyanikar

However, at Rajawadi, the family is now unfamiliar with the new setup. “The doctors were in touch with us at the earlier hospital. Here we are just asked to wait outside, and there is no timely update on my grandfather’s condition,” Verma said.

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Like her, Rajpal Ram, a roadside falooda seller in Vikhroli, had to shift his 60-year-old mother, Vimla Tiwari, from the hospital in Vikhroli to Rajawadi.

“She was rushed to the hospital at around 11 pm after she had collapsed in the house. I returned to work after admitting her, and by 1 am, I received a call from the hospital telling me there had been a short circuit,” he said.

Panicked Ram rushed to the hospital and moved his mother to the faraway Rajawadi.

The patients were relocated to Rajawadi, and KMJP established an ICU unit in another hospital due to the prolonged closure of the Kannamwar Nagar facility, declared dilapidated in 2018.

Ram, who often travels a great distance for his diabetic mother’s treatment to Sion Hospital, emphasises the convenience of having two nearby BMC hospitals, like Phule and Sion, to avoid lengthy journeys.