“After almost three hours, I heard some unusual sound. When I asked the driver if he was hiding a cat or a dog, he replied, ‘it’s a Tommy’,”  said Bhujbal. “When I asked the driver why a dog was travelling in the cab with us, he said that there was no one at his home to take care of the dog, so he brought it with him,” she told mid-day. Another dog was in the front seat.

The woman made an online complaint and narrated her ordeal. “After almost 24 hours of registering my complaint, the supervisor safety of Ola, Zeeshan Akhtar called me on Saturday and said he’d keep a tab on the driver and take feedback from the passengers who took a ride with him,” she added. Despite repeated attempts, Ola refused to comment.