Mayuri Shinde, Social Worker

Customers in trouble
There was, however, no respite for customers, as they continued to face issues in the withdrawal of their money. Pune resident and businessman Sandeep Kulkarni said, "This bank cuts a fee for RTGS money transfer, cheque books and other services. We never complained, assuming this was for ensuring quality service; but this incident has shaken us.

Poll

Who will win the Punjab Elections?

BJP 32.76%

AAP 43.10%

INC 24.14%

Submit

View All In Poll

"I have to pay my labourers, but I am unable to do that. Also, I am in Kashi at the moment with my family and have been unable to withdraw money for trip expenses. Ultimately, I had to ask my friend to transfer some amount in the account of a local and get that person to withdraw for me."

For advocate Manisha Kavediya, it's a question of daily sustenance as her salary account is with Cosmos Bank. "The cheque still hasn't cleared. Unaware, I paid for fuel via debit card at a petrol pump only to have the card declined as there was no money in the account. I then had to call my father for help. On the one hand, the government talks about going cashless and digital, and on the other, this is the state of affairs," she said.

Computer engineer-social worker Mayuri Shinde said, "It was my brother's birthday; so, we shopped a lot. But when I gave my card for payment, the transaction wouldn't go through. It was a publicly humiliating experience. I even tried to log onto netbanking to transfer money through that but couldn't. Now, I am worried about my EMIs, which I have to pay on every 17th. How am I going to manage that?"

Officialspeak
Cosmos Bank chairman Milind Kale said, "Citizens need not panic, their money is safe. This bank is 112 years old; it has ample funds. We've only disabled ATM facility and online transactions for two days as a precaution. Thursday onwards, customers can contact their respective branches and get help. We appeal to all to cooperate with us."

Catch up on all the latest Mumbai news, crime news, current affairs, and also a complete guide on Mumbai from food to things to do and events across the city here. Also download the new mid-day Android and iOS apps to get latest updates